QUALITY CERTIFICATED

• OUR QUALITY POLICY AND ETHICAL VALUES

  The Most Important Aspects of Our Quality Policy:

  • Providing fast and effective attention to our customers, maintaining close collaboration with them, offering technical advice, and ensuring that all specifications are met when presenting our products.
  • Listening to customers and ensuring that we meet their needs.
  • Ensuring that our products comply with market demands as a fundamental requirement in manufacturing.
  • Managing potential customer complaints quickly and effectively, demonstrating seriousness and concern for their problems.
  • Encouraging the participation of all company departments in analyzing existing issues and identifying corrective and preventive actions for continuous improvement.
  • Utilizing production equipment and conducting flawless inspections to prevent errors in our products.
  • Conducting quality control of raw materials and finished products through audits and testing.
  • Managing internal audits to maintain the quality system and identify opportunities for improvement.
  • Ensuring that our quality policy is understood by all personnel, who fully commit to implementing all documented quality management system procedures.
  • Making all personnel aware of the importance of addressing customer requirements, including after-sales activities where applicable, to ensure complete customer satisfaction.

  What Is Ethics?

  Ethics, by definition, is the science of morality. It involves distinguishing between right and wrong, just and unjust, good and bad, fair and unfair, and acting in accordance with what is believed to be right, just, good, and fair. In Turkish, the word "ethics" is often used synonymously with "morality." Morality refers to the behaviors and rules that individuals adopt and are obliged to follow within a society. Ethical and moral values typically include unwritten rules not explicitly stated in laws, directives, or regulations. They are generally formed through historical experiences shaped by societal life.

  Ethical Values

  Ethical values refer to behavior beyond legally defined boundaries, in which individuals act in accordance with societal trust and expectations. These values are fundamental principles that service providers should adhere to in order to maintain social order.

  These principles include:

  • Prioritizing people,
  • Putting societal interests before personal interests,
  • Being trustworthy,
  • Thinking strategically and long-term,
  • Acting with team spirit,
  • Being honest,
  • Being transparent,
  • Acting flexibly,
  • Taking responsibility,
  • Avoiding financial dependencies in relationships,
  • Being consistent,
  • Prioritizing quality,
  • Creating value for customers.

  Our Business Ethics Rules

  UGC A.Ş. considers adherence to Business Ethics Principles a prerequisite in all business processes and relationships, seeing them as a cornerstone of its corporate culture.

  Our policies and values, which have a long-standing history in our professional life, have been documented under our Business Ethics Principles. These principles aim to establish a behavioral model that reflects in all our stakeholder relationships and serve as a guiding framework in every aspect of our work.

  Trust, Respect, and Responsibility

  Our company is committed to fostering a collaborative, respectful work environment free from harassment, unprofessional behavior, and discrimination, while ensuring equal opportunities for all employees. It is essential that we conduct all relationships—with colleagues, subordinates, superiors, and managers—with a sense of responsibility, shared ethical values, and a commitment to the company’s success above all else.

  Our company policy ensures fair and honest treatment of all employees and job applicants, regardless of race, color, religion, gender, age, nationality, ethnicity, or marital status, while providing equal employment and development opportunities.

  We strongly emphasize creating a work environment free from verbal or physical harassment based on race, ethnicity, religion, physical or sexual attributes, or any other legally prohibited factor.

  We respect each other’s privacy and personal space, refraining from demeaning, offensive, humiliating, or intimidating behaviors toward colleagues or business partners.

  Honesty

  We must be honest, fair, and reliable while adhering to ethical values. It is our principle to apply the highest standards of conduct in our work. Truthfulness and honesty are our core values in all business processes and relationships.

  We act honestly and fairly in all interactions with managers, customers, suppliers, competitors, employees, subordinates, superiors, and all other individuals and institutions we engage with, ensuring alignment with company goals. The name of our company is a source of pride and should inspire trust in everyone we interact with.

  Confidentiality

  Confidential and private information includes trade secrets, strategic business plans, unpublished financial and other data, supplier information, R&D projects, facility and production details, personnel records, and information covered under confidentiality agreements with third parties. Unauthorized sharing and misuse of confidential information can harm the company’s operations, negatively impact financial and operational performance, and damage its reputation.

  As company employees, we respect and protect the confidentiality of our customers, colleagues, and business partners. We safeguard confidential company information and share it only with authorized individuals as required.

  Any unauthorized disclosure of confidential information for personal gain (insider trading) is strictly prohibited. Upon leaving the company, we do not take any confidential documents or projects that could benefit unauthorized individuals.

  We use our access to private and confidential information solely for professional purposes in compliance with laws and regulations, ensuring it is shared only with authorized personnel.

  We refrain from discussing confidential information in public spaces such as cafeterias or company vehicles, and we do not engage in gossip or make false statements about the company, individuals, or institutions.

  Conflict of Interest

  A conflict of interest arises when an employee’s ability to perform their duties impartially is affected by personal benefits—whether for themselves, their family, friends, or business associates.

  As company employees, we strive to avoid conflicts of interest. We do not use our positions for personal gain through our families, relatives, or acquaintances.

  We do not engage in additional financial business activities outside of the company. We avoid using the company’s name and power for personal benefit. We conduct our duties with accountability and transparency.

  We do not enter into personal debt or financial obligations with individuals or entities directly or indirectly related to our job responsibilities.

  We maintain strict professional integrity when working with relatives, ensuring no favoritism, and prioritizing the company’s interests.

  Our Responsibilities

  Each of us plays a role in shaping the overall image of our company through the individual decisions we make and actions we take daily. As our business environment and the world around us grow more complex, situations arise where the right choice may not be immediately clear.

  In such cases, our decisions must align with our business ethics rules, current policies and procedures, shared moral principles, and values.

  Our Ethics Rules serve as a guiding document, outlining fundamental policies and methods for conducting our company’s corporate structure and commercial activities in compliance with applicable laws and ethical standards. However, it is essential to remember that these rules do not cover all legal matters in detail. Compliance with laws is the shared responsibility of all company personnel.

  We conduct all our domestic and international activities in accordance with Turkish laws and international regulations. We provide accurate, complete, and understandable information to regulatory authorities in a timely manner.

  This ethical framework ensures that we fulfill our responsibilities toward our society, customers, employees, business partners, competitors, and stakeholders while maintaining the highest standards of integrity and professionalism.